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Tariffs | Import Duties | Insurance

Chaotic Comics is not responsible for any import duties, taxes, or tariffs applied by U.S. Customs or any other border authority. Buyers are fully responsible for paying these fees upon delivery. Any returned packages due to unpaid duties or fees will be dealt with on a case-by-case basis.

Tracked packages come with $100 insurance by default, Lettermail carries no insurance. Want more treasure protection? Message us for more info.

At Chaotic Comics, we take shipping seriously—because we know your order isn’t just “stuff,” it’s a treasure trove of carefully chosen collectibles. Whether it’s a single key issue or a full-stack auction win, every order is packed with care and attention to detail.

All comics ship freshly bagged and boarded, unless otherwise noted (such as Free Comic Book Day items or specific bulk deals). We use rigid mailers, corner protection, and appropriate packaging to ensure your items arrive in the condition they left us.

Choose "HOLD - DO NOT SHIP" at checkout and we’ll guard your stash like a dragon guards treasure. 🔥

We’ll pile up your wins from our Facebook Live Auctions and any website scores into one epic shipment—ready to launch whenever you say the word. Or if you happen to be in our neck of the woods (Lethbridge, AB) we do offer local pick up.

Save on shipping. Stack your haul. Summon it when the time is right.

Read our official Shipping, Refund, Return & Cancellation Policy below.

ALL COMICS COME FRESHLY BAGGED AND BOARDED 

THE OFFICIAL INFO

Every comic you order from Chaotic Comics arrives freshly bagged, boarded, and battle-ready—because your books deserve better than being tossed in a flimsy envelope like junk mail.

Matty packs each order like it’s heading into a boss fight—corner-safe, chaos-proof, and obsessively secured.

When your hoard grows to include oversized items like slabs, trades, and toys, your shipping cost will bump up—but that’s because we don’t mess around with your treasures — but we’ll always get you the best possible rate.

Lettermail options are available within Canada for small orders under 500g, but heavier or bulkier hauls will require tracked shipping.

Selected "HOLD – DO NOT SHIP" at checkout? We’ve got your stash.

We’ll safely pile up your website purchases and Facebook Live Auction wins in your personal hold box until you're ready to ship.

When you give the word, we’ll calculate shipping and send you a shipping invoice. Once it’s paid, we’ll ship your full hoard, fortified and tracked.

Too close to the lair to bother with shipping? We got you. Here’s how to summon your stash like a true local legend:

  1. At Checkout Select → 🛑 “HOLD — DO NOT SHIP”
  2. You’ll receive a magical scroll (okay, fine, it’s an email) when your order is prepped for pickup.
  3. Reply to that email and let us know which day and what time you’ll arrive to retrieve your spoils.
  4. On the appointed day, your loot will be left at the gates (our door), clearly marked with your name—no riddles, no quests, no signature required.
  5. Boom. You win. The hoard is yours.

Reminder: No fire-breathing near the pickup zone. The insurance doesn't cover that.

If your package arrives damaged, please:

  1. Take clear photos of the outer packaging before opening.
  2. Email the photos, your order number, and a quick description to us.

📸 Most couriers require proof of damage before opening to process any claims.

We are not responsible for lost or damaged packages after they leave our shop, but we’ll support your claim with all available info.

We aim to ship within 2–5 business days of your order being placed.

Live Auction wins may ship later, depending on your payment plan or if you’re combining with other orders in a Hold Box.

Once your order ships, you’ll receive tracking info and updates. (Unless it is lettermail, in which case, we do not offer tracking).

Not your holy grail? No problem.

✅ Returns are accepted on most items, excluding pre-orders and gift cards.

📦 You’re responsible for return shipping, and the item must arrive in the same condition it left in.

💸 Once we receive the return, we’ll issue a refund to your original payment method.

  • Unshipped orders may be cancelled, but will incur a 20% restocking fee.
  • Pre-orders and gift cards cannot be cancelled, returned, or refunded.
    Once the scroll is signed (read: payment is made), the deal is sealed.